OperatorBook

This Privacy Policy explains how OperatorBook (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit this website. We are committed to processing your data lawfully, fairly and transparently in accordance with the EU General Data Protection Regulation (GDPR) and applicable national data-protection law.

Data controller

OperatorBook is the data controller responsible for the personal data processed through this website. If you have any questions about this policy or how we handle your data, you can reach us through our contact form.

Information we collect

Information you provide directly. When you use our contact or pitch form, or subscribe to our newsletter, we collect the data you submit, such as your name, email address and the content of your message.
Usage data collected automatically. When you visit the site we may collect technical data such as pages viewed, referring page, approximate location derived from your IP address, browser type and device information.
Cookies and similar technologies. We use a small number of functional cookies and, only with your consent, analytics cookies. See our Cookie Policy for details.

How we use your information

To respond to enquiries, story pitches and reader support requests.
To send the newsletter you have asked to receive and to manage your subscription.
To measure and improve our content and the performance of the site.
To protect the site against abuse, spam and fraudulent activity, and to comply with our legal obligations.

Legal bases for processing

Under the GDPR, we rely on the following legal bases:

Consent (Art. 6(1)(a)) for analytics cookies and for sending you the newsletter. You may withdraw consent at any time.
Legitimate interests (Art. 6(1)(f)) for keeping the site secure and understanding aggregate usage, balanced against your rights and freedoms.
Performance of a contract or pre-contractual steps (Art. 6(1)(b)) when you contact us about a collaboration or pitch.

Sharing and disclosure

We do not sell your personal data. We share it only with service providers who process data on our behalf under appropriate agreements, including our analytics provider (Google Analytics) and the email infrastructure used to deliver our newsletter and to receive form submissions. We may also disclose data where required by law.

Data retention

We keep personal data only for as long as necessary for the purposes described above. Contact-form messages are retained for as long as needed to handle your request and our records of it; newsletter data is kept until you unsubscribe; aggregate analytics data is retained for a limited period in line with our analytics configuration.

Your rights

Subject to applicable law, you have the right to access, rectify, erase or port your personal data, to restrict or object to its processing, and to withdraw consent at any time. You also have the right to lodge a complaint with your local supervisory authority. To exercise any of these rights, use our contact form.

International transfers

Some of our service providers may process data outside the European Economic Area. Where this happens, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses or an adequacy decision to ensure your data remains protected.

Children's privacy

This site is not directed to children under the age of 16, and we do not knowingly collect their personal data. If you believe a child has provided us with personal data, please contact us so we can delete it.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by the “Updated” date shown above.

Contact us

Questions about this policy or your data? Use our contact form.